Shipping & Returns

Currently, we only ship within the United States.

Processing & Shipping Times

  • Orders are processed within 3-8 business days.
  • Some high-demand products may ship within 24 hours.
  • A confirmation email will be sent once your order ships.

Estimated Delivery Times

  • Standard U.S. Shipping: 5-7 business days.

Lost or Delayed Packages

  • Once shipped, we are not responsible for lost or delayed shipments.
  • If you experience issues, contact support@codicushion.com.

Customer Support

  •  Support Hours:

            o Monday – Friday: 8:30 AM – 10:30 PM

            o Saturday – Sunday: 9:30 AM – 9:30 PM

  • Email: support@codicushion.com

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unworn, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Return Process

  1. Contact us at support@codicushion.com to initiate your return request.
  2. If your return is approved, we will provide a return shipping label and instructions on where to send your package.
  3. Items must be returned to:
    SYNC Technology Ltd
    45875 Northport Loop E, Fremont, CA 94538
  4. Unauthorized returns (items sent back without prior approval) will not be accepted.

Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue.

Non-returnable Items

We do not accept returns on the following:

  • Perishable goods (food, flowers, plants).
  • Custom-made or personalized items.
  • Personal care products (beauty products, hygiene-related items).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

Exchanges

  • The fastest way to get what you need is to return the item you have and place a new order for the replacement.